Customer Survey

Welcome to our customer survey on the Avantect early cancer detection test. Your feedback is greatly appreciated and will help improve our customer experience. This survey will only take around 3-5 minutes to complete.

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PROVIDER INFORMATION

Name
Your medical specialty*

UNDERSTANDING THE CUSTOMER EXPERIENCE

How satisfied are you overall in the following areas? (1 = Very dissatisfied, 5 = Very satisfied)
How likely are you to recommend our laboratory to a colleague?*
(1 = least likely, 5 = most likely)
Do you believe there is an unmet clinical need that our testing addresses?*
What is your main concern, if any, with ordering our tests?*

For which clinical indications would you order our test? (select all that apply)*
Has a patient ever inquired about getting one of our tests?*
How important are our test results in informing patient care?*

ASSESSING OUR TESTING IN CLINICAL PRACTICE

How satisfied are you overall in the following areas? (1 = Very dissatisfied, 5 = Very satisfied)
Ordering and onboarding process*
Communication and updates from the lab*
Customer and provider support*
Billing and reimbursement support*
Overall experience with our laboratory*

ASSESSING OUR TESTING IN CLINICAL PRACTICE

How easy or difficult is each of the following?
Creating your provider account*
Completing specimen collection kits*
Filling out test requisition forms (TRFs)*
Receiving patient test results*
Interpreting test reports*

IDENTIFYING AREAS FOR IMPROVEMENT

Please rate how beneficial each potential new feature would be (1 = Not at all beneficial, 5 = Extremely beneficial)
An online ordering and test-receipt portal*
Reduced turnaround time*
Improved test performance*
Additional educational resources*
Genetic counseling / clinical consultation services*
Will you incorporate our testing into your practice regularly?*
Consent*